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FAQ

General

Kindly register and log in to your account at YUNDA Asia website. After that you may get quote and make orders via online.
Click here to refer for the rates and transit time.
Click here to refer for the items that are prohibited.

We provide ALIPAY, FPX, and Visa payment methods.

Domestic Delivery

Click here to find the nearest YUNDA Express outlet and call out to them for pick up arrangement.
Click here to find the nearest YUNDA Express outlet and call out to them and they will be able to assist you from there.

Zone A – 35kg, Zone B – 30kg. But please do reach out to your nearest outlet for confirmation.

You may track your parcel here, for more parcel enquiry, you may also reach out to our customer service team by our Hotline 1300-88-8381.

Actual weight is the total weight of the parcel and volumetric metric weight is based on length x width x height / 5000 (DIM factor). We will charge on whichever is higher.

Click here to find the nearest YUNDA Express outlet.
Click here to find the nearest YUNDA Express outlet and call out to them and they will be able to assist you from there.

International freight

  1. You will need to download the claim form here.
  2. After that please send an email to inquiry@yunda.asia.
  3. Your request will be processed within 14 working days.
    • Pictures (proof of evidence for damage /partially lost/wrong content items)
    • Complete Claim Form
    • Tracking Number
  4. After we receive all the information, we will start to review whether the compensation requirements have been met.

You may drop off the parcel at our YUNDA Express Service Points

Click here to find the nearest YUNDA Express outlet and call out to them for pick up arrangement.
  1. Open WeChat and search for YUNDAASIA or here to register an account, you will get the address of our warehouse in China.
  2. Load up your cart and fill the receiver address as our China warehouse’s address.
  3. After the seller shipped, log in to your YUNDA Asia account that you registered via Wechat, and fill up your shipment details in ‘Add order number’.
  4. After all your package arrives at the warehouse, click ‘Apply to pack’ and complete the payment.
  5. Seat back and wait for your package to arrive!

Warehouse Fulfilment & Management

You may also reach out to our customer service team by our Hotline 1300-88-8381 or email to inquiry@yunda.asia for further assistance.
Yes, they can. This is flexible and fully customized for all of our users, our system will automatically display the tracking information on your selling platform to your customer, so your customers are able to track the package by themself through provided package ID and tracking number.
Once the product is received completely, the product is placed in its designated storage location and the product quantities are added to the dashboard inventory page, which provides real-time inventory tracking. Once the order is received by our system, it will be picked up in the corresponding product area, packed and shipped. At the beginning and end of each step, we will keep track in the whole process and update to the system.

Yunda Express Partner

  1. Download and fill up the application form.
  2. Submit application form to inquiry@yunda.asia
  3. Call our Franchisee Assistant at Headquarters to confirm receipt of submission at 1300-88-8381.

Our Mobile App for real-time tracking & updates will be coming soon. Stay tuned!